Shipping policy

Shipping rates

• Canada: free on orders over $100 CAD. Under $100, a flat $19. Remote and hard-to-reach addresses may cost more, and the rate is always shown at checkout before you pay.
• United States: free on orders over $100 USD. Under $100 USD, a flat $55 USD.
• Other countries: calculated at checkout (DHL Express).

When your order ships

Original 14-inch Crystal Plushies are in stock and ship from Kitchener, Ontario. Crystal Plushie bag charms and blind boxes ship in early December 2026 from our first production run. If your order includes bag charms or blind boxes, everything in it ships together in early December.

We email you tracking the day your order leaves.

Duties and taxes

Orders shipped outside Canada may be charged import duties or taxes by the destination country. These are not included in our prices or shipping rates.

Questions

Send us a message through our help and contact page and a real human will reply.